Privacy Policy

Last Updated: 14 August 2026.Numero Sourav Midya Founder of Heal Gemss, accessible from https://numerosouravmidya.in, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the circumstances in which it may be shared when you use our website, purchase our products, create an account, or use our numerology and related services.

1. Information We Collect

When you use our website, we may collect the following information:

Name
Email address
Mobile/phone number
Billing and shipping address
Information required to process your orders
Account login information
Information you provide while booking our services
Information you voluntarily provide during consultations or enquiries
Order and transaction details
Website usage and technical information such as IP address, browser type, and device information, where applicable

We only collect information that is reasonably necessary to provide our products and services.

2. How We Use Your Information

We may use your information to:

Process and deliver your orders
Process payments
Create and manage your customer account
Provide customer support
Confirm bookings and service appointments
Communicate with you regarding your orders, bookings, or enquiries
Send important transactional emails or notifications
Improve our website, products, and services
Prevent fraud, misuse, and unauthorized activity
Comply with applicable legal and regulatory requirements

We do not sell or rent your personal information to third parties.

3. Payments

Payments made through our website may be processed by third-party payment service providers such as Razorpay.

We do not directly store your complete debit card, credit card, UPI, net banking, or other payment credentials on our website. Payment information is handled by the relevant payment service provider according to its own privacy and security practices.

4. Shipping and Delivery

For physical products purchased through our website, we may use third-party logistics and shipping service providers such as Shiprocket to process and deliver orders.

We may share the information necessary for delivery, such as your name, phone number, shipping address, and order details, with the relevant shipping or logistics service provider.

5. Customer Accounts

If you create an account on our website, we may store information associated with your account, such as your name, email address, phone number, billing/shipping information, and order history.

You are responsible for keeping your account login credentials confidential.

You may request correction or deletion of your personal information, subject to information that we are legally required or reasonably required to retain.

6. Cookies

Our website may use cookies and similar technologies to provide essential website functionality and improve your browsing experience.

Cookies may be used for purposes such as:

Maintaining your login session
Remembering shopping cart information
Processing WooCommerce orders
Improving website functionality
Understanding website usage
Providing security and preventing fraudulent activity

Some third-party services used on our website may also set their own cookies according to their respective policies.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functions, including login, shopping cart, or checkout functionality.

7. Order Information

When you place an order, we retain information necessary to process and fulfil the order, including customer details, products purchased, order amount, billing/shipping information, and order status.

This information may be retained for customer service, accounting, tax, legal, security, and business record-keeping purposes.

8. Sharing of Information

We may share necessary information with trusted third-party service providers who help us operate our website and provide our services, including:

Payment processing providers
Shipping and logistics providers
Website hosting and technical service providers
Email or communication service providers
Fraud prevention and security services
Professional or legal advisers where necessary
Government or regulatory authorities where required by law

These parties receive only the information reasonably necessary for the relevant purpose.

9. Embedded Content

Some pages on our website may contain embedded content such as videos, images, maps, or other content from third-party websites.

Embedded content from third-party websites may behave in the same way as if you had visited the third-party website directly. Such third parties may collect information, use cookies, or track your interaction according to their own privacy policies.

10. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

11. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Processing and fulfilling orders
Providing services and customer support
Maintaining customer accounts
Accounting and business records
Tax and legal compliance
Resolving disputes
Preventing fraud and security issues

The retention period may vary depending on the type of information and applicable legal requirements.

12. Your Rights

Subject to applicable law, you may request:

Access to the personal information we hold about you
Correction of inaccurate information
Deletion of personal information where legally permitted
Information about how your personal information is used

To make a privacy-related request, please contact us using the contact details provided on our website.

13. Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate parental or legal consent.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, or legal requirements.

Any updated version will be published on this page with the revised Last Updated date.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us through the contact information provided on our website.

Website: https://numerosouravmidya.in

Business Name: Numero Sourav Midya Founder of Heal Gemss