Refund and Return Policy
Last Updated: 14 August 2026
Thank you for shopping with Numero Sourav Midya Founder of Heal Gemss. We aim to provide quality products and reliable services. Please read the following Refund and Return Policy carefully before placing an order.
1. Physical Products – Return Eligibility
We accept returns only in cases where:
- The product received is damaged during delivery.
- The wrong product has been delivered.
- The product received is materially different from the product ordered.
- The product has a manufacturing or quality defect.
To be eligible for a return, you must contact us within 48 hours of delivery.
You may be required to provide clear photographs or videos of the package and product so that we can verify the issue.
2. Products That Cannot Be Returned
Returns will generally not be accepted for:
- Products that have been used, worn, altered, damaged, or tampered with after delivery.
- Products damaged due to improper handling or storage by the customer.
- Products returned without prior approval.
- Products where the return request is made after the applicable return period.
- Products that are customized or specially prepared according to the customer’s request, unless the product is defective or incorrect.
For crystal, gemstone, Rudraksha, and similar natural products, minor variations in colour, shape, texture, size, and natural markings may occur. Such natural variations are not considered defects.
3. Return Process
If you receive a damaged, defective, or incorrect product:
- Contact us within 48 hours of delivery.
- Provide your order number and details of the issue.
- Provide clear photographs/videos of the product and packaging if requested.
- We will review the request and determine whether the product qualifies for return or replacement.
- If approved, we will provide instructions for returning the product.
Please do not send any product back without receiving return instructions from us.
4. Replacement
Where appropriate, we may offer a replacement for a damaged, defective, or incorrectly delivered product.
Replacement is subject to product availability.
If the same product is unavailable, we may provide an alternative resolution, including a refund where applicable.
5. Refunds
If your refund is approved, the refund will generally be processed to the original payment method used for the purchase.
The time required for the refund to appear in your account may depend on the payment gateway, bank, card issuer, or other payment service provider.
Shipping or other charges may be non-refundable unless the return is due to an error on our part or the product is defective/damaged.
6. Order Cancellation
You may request cancellation of an order before the product has been dispatched.
Once an order has been dispatched, cancellation may not be possible.
For cancellation requests, please contact us as soon as possible with your order number.
7. Delivery Issues
If a package appears visibly damaged at the time of delivery, please take photographs/videos of the package before opening it, where reasonably possible.
If you receive a damaged product, contact us within 48 hours of delivery with the relevant details and supporting photographs/videos.
8. Non-Returnable Services
Payments made for numerology consultations, reports, name correction services, mobile number recommendations, Vastu consultations, or other digital/personalized services are generally non-refundable once the service has been started or the report/work has been prepared.
If a service has not yet been started, you may contact us to request cancellation. Any refund will be considered on a case-by-case basis.
9. Digital Reports and Personalized Services
Once a personalized report, analysis, consultation, or other digital service has been delivered or substantially prepared according to the customer’s requirements, it cannot normally be returned or refunded.
10. Return Shipping
If a return is approved because we sent the wrong product or the product arrived damaged or defective, we may arrange or reimburse reasonable return shipping costs, subject to verification.
For other approved returns, return shipping costs may be the customer’s responsibility.
11. Fraudulent or Misuse of Return Policy
We reserve the right to refuse a return, replacement, or refund where we reasonably believe that the return policy is being misused, including fraudulent claims, intentional damage, repeated unreasonable returns, or other misuse.
12. Contact Us
For any return, refund, cancellation, or order-related issue, please contact us through the contact information available on our website.
Website: https://numerosouravmidya.in
Business Name:Numero Sourav Midya Founder of Heal Gemss